Booking Process
- How do I book a trip with Travelistry?
Simply fill out the Contact Us or Travel Enquiry form on our website with as much detail as possible about your desired trip. One of our travel experts will be in touch within 24 hours to discuss your options and start planning your perfect getaway!
- Do I need to pay a fee to book through you?
No, our services are completely free for you! We earn a small commission from travel providers when you book through our affiliate links, but this never adds any extra cost to your trip.
- What payment methods do you accept?
You’ll make secure payments directly to reputable travel suppliers or to InteleTravel via a secure link we provide. The payment methods accepted will depend on the specific supplier you are booking with (e.g., credit card, debit card).
- Can I make changes or cancel my booking?
Changes and cancellations are subject to the terms and conditions of the specific travel provider (airline, hotel, cruise line, etc.). We will assist you with any necessary modifications or cancellations, but please be aware that fees may apply depending on the provider’s policies.
- What happens after I submit a travel enquiry form?
Once we receive your enquiry, we will personally review it and get back to you within 24 hours (between 9 am and 6 pm on weekdays, or 9 am and 1 pm on weekends, UK time) via your preferred method of contact (email or phone).
- How far in advance should I book my trip?
It depends on your destination, the type of travel, and the time of year. For popular destinations and peak seasons, booking further in advance is generally recommended to secure the best prices and availability. We can provide specific advice based on your travel plans.
Pricing and Value
- How do you find such affordable travel deals?
With over 30 years of travel experience and a passion for finding great value, we leverage our access to a wide network of trusted suppliers and constantly search for the best deals, special offers, and hidden gems that can offer luxury for less.
- Are the prices listed on your site the final price? Are there any hidden charges?
The prices you see on our site are generally a good indication, but the final price can sometimes vary based on real-time availability and any customisations you might request. We are committed to transparency and will always clearly outline all costs before you book. There are no service fees for booking through us.
- What does “commission through affiliate links” mean for me?
It means that when you book your travel through a link on our website, we may earn a small commission from the travel provider. This is how we keep Travelistry running and allows us to offer our services to you for free. Rest assured, this commission comes from the provider and does not impact the price you pay.
- Can I get a lower price booking with you than booking directly?
In many cases, yes! Thanks to our industry connections and dedication to finding the best value, we can often access deals and offers that aren’t available to the general public. We’re committed to finding you the best possible price for your dream trip.
Your Services and Expertise
- What types of travel do you specialise in?
We offer a wide range of travel options, including budget getaways, luxury escapes, family holidays, adventure travel, cruises, weddings, honeymoons, and even tickets for special events like Disneyland and F1 races. We also assist with transfers, car hire, and airport parking. Explore our Weddings Abroad and Hotel Deals sections for inspiration.
- What are the benefits of booking with an independent travel agent?
As independent travel agents, we offer personalised service, expert advice based on years of personal travel experience, and a dedicated point of contact to handle all your travel needs. We work for you, not for a specific travel company, ensuring your best interests are always the priority. Plus, our services are free!
- Can you help with custom travel itineraries?
Absolutely! We love crafting unique and tailored travel itineraries. Just share your ideas and preferences, and we’ll work with you to create the perfect trip that matches your interests and budget.
- Do you offer support during my trip?
Yes, we are here to support you throughout your entire travel experience. If you have any urgent issues while you’re away, we will do our best to assist you or direct you to the appropriate resources. Important emergency contact details will also be provided in your travel documentation.
Protection and Security
- Is my money safe when I book through you?
Yes, your money is safe. All payments are made directly to reputable travel suppliers or to InteleTravel via secure methods. As an affiliate of InteleTravel UK, Ltd., your package holidays are also protected under the Package Travel and Linked Travel Arrangements Regulations 2018, with financial protection through
ATOL and ABTA (P7384). - What happens if my travel plans are disrupted?
In the event of travel disruptions, we will do our utmost to assist you in finding alternative arrangements or navigating the policies of the travel providers. The protections offered under the Package Travel Regulations may also apply to package bookings. For more, see UK Government Foreign Travel Advice.
- Do I need travel insurance? Can you help with that?
Travel insurance is highly recommended to protect you against unforeseen circumstances such as cancellations, medical emergencies, and lost luggage. While we don’t directly sell insurance, we can certainly provide guidance and point you in the right direction to find a suitable policy. For official advice and what to look for in a policy, see the UK Government’s foreign travel insurance guidance.
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